The expected delivery date. In my favor, I got a full refund . This chargeback was initiated a month after his stay (he stayed 5 nights) so our security camera footage has already been wiped. Also it may affect other amazon properties like audible, alexa, ring and more. The financial institute then will charge PayPal $15 for disputing the charges. 4:51. ago It's not an easy process. The payment was made on 30th of January and they Shipped it on 13th of February. The ability to chargeback is due to a consumer protection law. Stop by a few days later again and pick up a copy of the report. So I then submitted a chargeback on my cc and sent around in some circles for a few months before my cc company said you don’t have the proof of refund request/agreement. Contact microsoft before your resort to any chargeback, even. g. tv/Man_of_the_Rain • 2 yr. I needed a new mechatronics for my vehicle, so I purchased from a company that supposedly remanufactures the units I paid 877 dollars and it was shipped to my residence. Remember to: Keep it concise (no flowery language or unnecessary details). Yes, but the suppliers behind it range from garbage to gold with absolutely no way to validate without test purchasing AND continually evaluating on a order-by-order basis. The community for Old School RuneScape discussion on Reddit. Alibaba said Tuesday it will split its company into six business groups, each with the ability to raise outside funding and go public. Vendor trying to guilt trip me into cancelling my chargeback. Stripe is a scam. Chargebacks are not intended to be used simply because you're unhappy with the good or service. You may have to pay the chargeback fees if the dispute is successful, ranging from $15 to $100. The package kept getting "updates," for the next week, but stayed in the same distribution center. By Natalie Kainz. They’re legit most of the times. Chargebacks are a consumer protection tool that allow consumers to get their money back for fraudulent charges or purchases that don’t live up to standards by submitting a dispute with their. It has nothing to do with Shopify. 11. ago. Since my reputation on Airbnb is damaged, I am considering doing a chargeback for one month (of my more than two month stay). • 2 yr. Ridiculous decision on Alibaba's dispute. I get back from my trip a week later to pick up my car and they wouldn't give me the. PayPal has buyer and seller protections. Chargebacks cost you, me and every other user money, they arent free of charge and they are a nightmare for sellers too. Choose whether you want DoNotPay to send the dispute letter on your behalf and submit the request. So annoyed with all the chargeback scams I haven’t been able to win a single claim and they are all “fraud. I did not make payment through the Alibaba website but through an offline bank wire transfer. Talk to your processor/sales person/account manager for them, make sure you have a decent plan with minimum fees for Chargebacks (because a lot of times, even if you win a CB, there will be a 5-25$ fee for each one that is non-refundable, and it costs more if you. If you file a chargeback complaint the card issuer will contact the merchant and give them an opportunity to respond. Alibaba refund possible? Hello Redditors, I have bulk ordered on Alibaba some customised items. If you want to buy all those mining parts you buy off Amazon (risers, frames, fans, etc. I'd advise trying to go down the. Simply just say you’ve sent the item back that’s all what they ask you to do and return it and provide tracking then they’ll release the funds like they have with me. If you prewrite a letter a lawyer can charge as little as $40. Once your dispute has been officially lodge, the Dispute Claim department usually take about 4 days to verify your claim. . You only benefit from s75 protection with a credit card because they offer ‘credit’ and debit cards don’t. ago. Bank will investigate (and if required, will contact cardholder for additional info) to determine if a chargeback can be made. Completely glued on. Yes chargebacks are bad and could get your account banned. In October my sister and I had a hostel booked in Munich with a 9am check-in time. Touchgrasseatass • 1 yr. ago. Yep, I started using Sale Samurai last month, and it has helped a lot. to be precise 6 chargebacks. Order at risk of no refund even if Trade Assurance/pay through Paypal. Update: REFUND DENIED! The Alibaba refund claim response is below. If you've received a trade dispute from an Alibaba. - Alibaba. Although CC's and PayPal may be. Businesses do not have to accept returns other than for defective items. There was a lot of inquiry into the process and logistics. Same. Therefore, if you believe a payment is fraudulent, refund it. ago. Chargeback in ebay, they don't give you a chance, only thing you can do is say "sorry for the inconvenience, please return for a full refund" and hope the dispute was through paypal and they ask to send it back. 1. G) DiSpute raised again. VRBO has a chargeback team. If the item is clearly broken, defective or suffers from quality issues it might be best to chargeback your credit card or PayPal! Only do so if you notice that the seller is trying to scam you. I emailed/chat with aliexpress, they did not help as well, finally talked to my bank, Chase, and they did a chargeback, reasoning high cost of shipping and not getting any response from seller. What I mean is, when you charge it back with the bank, you have to categorize the charge back. Local sites won't let you buy wholesale. ago. Can't be charged back if there was no charge. When they arrived, they had stains all over them and were completely different than the samples we received. Alibaba said in a statement that the move is “designed to unlock shareholder value and. 75 - 150 comment karma. They cost me about $40 each through AliBaba. If you want to succeed, don't dropship. In my claim I provided evidence of me trying to contact Sinemia to get a refund (they replied via email and said. ago. Pre-arbitration (pre-arb): When the customer. My total gross profit in four weeks is just over £5k, working at around 46% margin, and this is a fresh business. While it is a great tool, you gotta make sure you use it right. Ryenfresco. • 2 yr. Vendor claims I needed to ask for “shake head” and I cannot get a refund. I have been reimbursed for every chargeback on individual marketplace after writing support. Does that mean it was processed incorrectly? Any advice would be much appreciated. Send copies of shopifiys fraud checks, the delivery/billing address with your courier shipping label etc. Chargeback or chargeback dispute: A claim against a transaction initiated by a customer with their bank, resulting in a forced payment reversal. Ouch. CREDIT CARD CHARGEBACK REQUESTED. Sold a gift card a few years ago, the person used it then disputed the charge with their CC company and Paypal promptly yanked the funds from me. I'd advise trying to go down the chargeback route if you paid with a credit card. You could always e-mail the customer and ask why they did a chargeback and they normally give you a reply with the evidence to prove it wasn't fraud! -2. So I had 2 packages from a well-known store and 1 of them arrived within a very short time. Be aware that they will almost certainly close your account after that. I escalated the dispute and it sat in my list for about A MONTH with absolutely no updates whatsoever so I decided to just bring it up with my bank and. com buyers are from more than 200+ countries and regions. Join for free Messages OrdersThe Reddit user, for example, bought a defective item online. Chargeblast. They're gone and you're screwed. They get free products and their money back. You can keep pestering Alibaba , but in my experience unless the shipper accepts the mistake there are no refunds . com trade partner, our security team has already begun processing your case. False. You then have to escalate by writing to your credit card company (not email) with evidence that you returned it. Pretty crazy story. . Of the latter category, lost two disputes - both via AX - in the past 10-12 years. Alibaba refund possible? Hello Redditors, I have bulk ordered on Alibaba some customised items. The idea. justvtg • 8 mo. Therefore, if you believe a payment is fraudulent, refund it. . These are big orgs with lots of people and many of these to do so you can imagine theres some batch processing time before it ever gets to you. View community ranking In the Top 1% of largest communities on Reddit. Main reason is people are living in fantasy world, trying to 'try' things in home, despite it's against common sense and our terms. 5. Even so, your chances are extremely slim as. The largest one was for $72. The merchant's only recourse after the second chargeback is to initiate arbitration of the dispute by the card association. Posted by u/zarx - 4 votes and no commentsFollow-up edit: I would recommend buying something new from a reputable distributor such as Compass Mining, you should see an ROI calculation in the 200-300 day range, that is usually how these miners are priced at the current moment. Best Practices - Sourcing from Alibaba. This can be a tremendous resource, providing access to many low-cost. OP doesn't seem to merely be unhappy with the good or service. It's located in settings>payments>shopifypaymants:manage. They can't charge back what was refunded. He also sent ingame gifts and chargebacked the payment for these too, which gets u banned in the game until u pay for the gift, but this has been. I asked Google to refund it within a day of it posting to my account and the Google rep refused. They take much longer usually for shipping, it's set up more like wish website, but if you talk to. Alibaba to split into 6 units. I've performed a CC transaction and immediately the supplier. The fraud analysis was labeled as low for both orders, so there was no indication that this may happen. View community ranking In the Top 10% of largest communities on Reddit. Seller lied about timeline, delayed production two months to work on other orders, and while 1/2 of it is marked. It was made explicitly clear the timeline was the biggest priority, and that was the only reason I purchased from this seller. They can try and dispute it, but I can always find a way to win. In cases where the service was completely provided, Fiverr will protect you from fraud chargebacks. com trade partner, our security team has already begun processing your case. Alibaba (BABA-1. ago. Hopefully you didn't order too many I haven't gone through alibaba much because I've heard bad things let me know how your process goes. The only people who win out of chargebacks are the card issuers and fraudsters. 00, and that until I pay that amount I will not be able. Once your claim has been submitted, you can check the status of your claim in the mobile app or on your computer. You almost definitely won't need to provide any evidence; AG is going to receive so many chargebacks (if they haven't already) in the near future that the banks are going to eventually have them flagged in their systems. Vendor harassing me over chargeback dispute. On the Ground of theft exactly what it is. ago. In these type of transactions it's not uncommon to wait much longer than 120 days before goods are delivered. Greetings, So recently my mom has purchaed jewelry through Alibaba and all her shipments have come in properly except the most recent one. mil. Each charge back costs you $15 along with the refunded amount and processing fee, and these add up. I've done it successfully. Paying through Alibaba with Trade Assurance helps (a very small amount), at least it will get the (legit) seller's attention. ago. gov or . Save that info for the chargeback but adidas won’t care as I still order but do store pick up only as fedex is a criminal organization now stealing packages left and right. Membership provides significant benefits, including unique rewards, advantageous pricing options, excellent customer service, and numerous travel-related amenities. 1:03. TOS say something that in certain situations they will put your money on hold for 6 months to assure that money is there in case of cases or chargeback. Hello everyone I really need some help with this. Chinese alibaba with much better prices. Customers want. They'll just you a few bucks for the copy. Alibaba TA order not received for over 1 year. Choose whether you want DoNotPay to send the dispute letter on your behalf and submit the request. Still, others use the two terms interchangeably. Hi! I had problems with a seller, of course trade assurance disregarded everything, and now I’m forced to file a chargeback, capital one debit. Chargeback flow They donate $100, decide to charge back They pull back their money and you lose the $100 plus $15 because apparently it costs visa a lot to refund money 🙄 They don't profit doing this. -Number three, monetize the value of non. g. It’s going to cost over $2k to send back. To make your case, Shopify will guide you through the process of supplying necessary evidence, mostly just some screenshots. I've looked at the. I hope you paid with a credit card and can do a chargeback. You can also have a real lawyer send a demand letter. We would like to show you a description here but the site won’t allow us. So if you have interested in purchasing one, you can reach me at our Alibaba store or our staff at aliexpress store. For example, Visa's official documents use the word dispute instead of chargeback. I'm not so sure about the 90 day. the merchandise must be shipped to the actual verified billing address of the customers credit card. Escalate dispute HELP!!! We ordered about $6k worth of custom baby items. 21, 2023, 8:42 AM PST. Had a guy steal $2k from my through a chargeback about 5-6 years ago. PayPal covers unauthorized purchases for chargebacks. com, don't. Alibaba refused to refund me the full amount. Click on the File a Chargeback option. They pretty much tell you exactly what to provide. There are good post about finding reputable suppliers, just Google or search reddit. Best. The high-profile Chinese e-commerce company's share price surged for several years following its 2014 initial. My payment processors haves saved me and my business. 4 to Feb. A woman's weekly trip to her local Subway in College Park, Georgia, turned into a financial fiasco when she was charged $7,112. Try to avoid charge backs at all costs. With a credit card chargeback, whether or not the buyer will be responsible for returning the item is entirely up to the credit card company. I think if you state your case the bank should side with you, although I don't know how much teeth your bank has. 2. Cool. 8. This is the way modern customers. This development is a. The merchant can decide to dispute the chargeback or accept it. Any Tips/Advice before I request a chargeback? (Canada) : r/Alibaba. I paid via trade assurance and opened a dispute in April 2022 which is still open. 3. If Alipay payment processor don't have internal dispute resolution then how they defend their seller for a chargeback? comments sorted by. I don't know what will happen. I read their policy back to the rep (I can't remember the specifics, but I was within the refund period) and he still refused, so I did the chargeback. 00 to put it on their letterhead. Crypto has no chargebacks and you dont need them. The specific decline code is meant to give a brief explanation as to why the issuer rejected the purchase. You cannot process a chargeback. This will not only affect products coming from China, but also from the other countries outside the European. I read their policy back to the rep (I can't remember the specifics, but I was within the refund period) and he still refused, so I did the chargeback. blaze1234 • 2 yr. I ordered some goods for nearly $4k from Alibaba in June 2021 and they never arrived. Alibaba does not acknowledge anything we say; I doubt they watched the video evidence we spent hours recording. Chargebacks911, 2022 Chargebacks Costs. November 22, 2023 at 3:04 PM PST. Later on, Eddie will discuss our growth strategy and priorities for investment. You likely have been given a provisional credit, but the airline and hotel still each have 30 days (or 60 depending on the bank) to make their case of why your chargeback is uncalled for. It seemed like a simple story. Trade assurance is a joke, Alibaba very rarely finds for the buyer, even in cases of clear fraud. Essentially they review all your transactions and will give an “approved” or “declined” decision. It's a tough go especially after 6 months. 1. Provide the details of the bank you’re using. ago. Note: They didnt "chargeback" $500. Just keep in mind that you might wanna start it ASAP as it could take up to 30 business days for your bank to do anything and in worst case scenario’s up to 60. com trade partner, our security team has already begun processing your case. If you refund the payment, the charge back is void. Pinanims • 1 yr. A Visa debit chargeback is similar to traditional credit card chargebacks: a customer calls the bank with a complaint, and funds previously credited to the merchant go back to the cardholder. Trade assurance is a joke, Alibaba very rarely finds for the buyer, even in cases of clear fraud. Alibaba $5k lesson: lost package, NO refund . Alibaba. I ordered some goods for nearly $4k from Alibaba in June 2021 and they never arrived. . I generally wait 20 days but its personal preference. I put in a charge back with Bank of America and my claim got denied. com , and who accepted credit card payments for minimum orders of 10. If they say “approved” you can safely ship as they will guarantee the transaction meaning if it results in a fraud chargeback they will reimburse you. Add a screenshot of service documentation. The address of delivery. Question. Of a credit card theif, they will make a couple smaller purchases. - I've shared the information from the delivery company. Gbpacker22 • 1 yr. I used to work at a bank doing chargebacks, and not too many people know that the regulations and guidelines that your credit card company uses to process chargebacks is freely available on the internet. If you chargeback this indeed puts your account at risk as you are well aware. . That really sucks that you lost $5K and a full year of time wasted on this mess. Look at their credentials on alibaba. If they’re refusing to provide service, you can get a 120 day extension based on the date of expected receipt (date they terminated), no more than 540 days since the original charge. Sam Altman, one of the most prominent figures in the world of artificial intelligence, is being forced out of OpenAI — the company behind the wildly popular. The figures arrive and the heads do not shake. Or it could be a few days. . They'll just you a few bucks for the copy. View community ranking In the Top 10% of largest communities on Reddit. Get a refund if your item doesn't arrive, arrived damaged, or isn't as described within the protection period. I figure Airbnb will ban me, kill my account, and fight it. The Reddit user, for example, bought a defective item online. Here are some of the top ways that ecommerce retailers can prevent chargeback fraud: 1. Vendor usually will try to resolve once they get the charge back, but also may let you know that you’ll be blacklisted if you don’t cancel it. Have your tried contacting microsoft support and see if they can cancel your subscription and give you a refund or partially refund for your unused time. While Alipay offers no internal dispute resolution services or chargebacks, the customer can still dispute the credit card purchase that funded the Alipay transaction with their issuing bank. 3. Once the process is finished, DoNotPay will do the rest. Since you seem to know who the seller is, you can go to their shop, click on Contact Seller and send a Convo. If they don't respond quickly, you may get your money back but assuming the merchant claims there was a no refund policy, you will not. They said up to 21 business days for a refund. if you file a chargeback, they might recharge you after it clears. Listen. Trade Assurance is a COMPLETE JOKE. Cafes in china needs quality machines too. This can be a tremendous resource, providing access to many low-cost suppliers, but it is not without its difficulties and risks. Generally, it’s considered a best practice to provide refunds for all canceled. ago. What happens to VAT from July 1, 2021? In light of the VAT reform plan that the European Union adopted in 2015, it was agreed that all products imported into the EU as of July 1, 2021 will have to pay VAT in their respective countries. I'm out 1600$. It should be illegal to ban a customer for a chargeback when it is in their favor. We opened a refund dispute and escalated it today. Use PayPal for payments up to around $2000, then start wiring from bank accounts. 91%) stock has been on quite a roller-coaster ride over its history. After multiple transactions ask if you can go back to PayPal and send money as friends to save money on fees on both sides. ago. 57. SandAndShells • 2 yr. I paid a ~$60 fee for using a credit card/Alibaba payment platform, so that was about $2,030 – and that price. Yes, my reason for chargeback was item not received. This is also why many merchants will not actually charge your card until they ship. You have a legally binding contract with the seller, if they breach the contract, enforce your. " With Stripe specifically, it is final. I sell online and I’ve had it done to me. Suspected fraud is a common reason, as is insufficient funds in the cardholder’s account. Klarna CS should've paused the payments on that card. It means the issuer has placed a stop or hold on a transaction. Doing a chargeback should be considered a. This will not only affect products coming from China, but also from the other countries outside the European. tv/xSaidares. I meticulously detail the event, provide my proof, send off my case… and lose. thanks. alibaba. Alibaba response: Alibaba sided with supplier at the start of March as they said supplier now says they do i have changed my mind on requirements. If you've received a trade dispute from an Alibaba. either pay PayPal back the funds, or you will go to collections. Also they wouldn't sue me because they are most likely in their teens to early twenties. finally we gave up and asked for our reservation to be cancelled as we had missed our plans for. You ask a question about starting, owning, and growing a small business and the community answers. I decided to use my debit card. Iberia still claims I need to contact Amex as I charged back, and Amex says Iberia has the money and to contact them. Give the seller a one star review and most importantly mention the denied refund. It is the most significant reorganization in the Chinese e-commerce giant’s history. You can also turn the customer over to collections. All the payment platforms and ACH transfers have the same chargeback issues, except physical cash, bank wire transfer, Western Union / MoneyGram / Walmart2Walmart, money order & certified bank check (easily forged), and BTC. Apparently the supplier immediately agreed to the refund after the bank put fire under her ass. 4 to Feb. They didn't seem to care that required parts were missing, wrong parts were sent, that electronic components were literally burning and smoking, and that there was no CE or UL certification documentation provided. From there support can help you refund the unwanted charge. Make a small order to check it out, the make a bigger order if the are satisfied. 11. Poor quality goods, outright scams, delivery problems, and the like are a reality, just as with all marketplaces. PSA: do not do a chargeback with your bank for purchase protection. Join for free Messages OrdersErikMalik. They have not been very responsive. The price is USD489 include shipping in our alibaba store . It has nothing to do with Shopify. Alibaba offered me a small compensation while my supplier was about to offer me a full refund. My payment processors haves saved me and my business. ago. They held her money for 6 months. At one point I was at a 7% chargeback ratio. ago. Never again will I order on Alibaba, or any Chinese supplier for that matter. Long story short the aluminium bottles weren't fit for purpose as they rusted with anything inside them. My account was hacked and someone made an order to Singapore then opened a chargeback. As far as how long do you have, it's generally stated that you have 120. Alibaba Group Holding is developing a native version of its workplace app, DingTalk, for Huawei Technologies’ HarmonyOS. To all participants. I've found a registered as reputable and trade-assured supplier who was offering reasonably pricedand accurately described RX 5700 XT on Alibaba. Yeah, I'm not trying to defend coinbase. i How to Do a Chargeback Without Breaking a Sweat The chargeback process is tiring and time-consuming, and understanding the process is important. I work for one such company currently, and as soon as a chargeback is processed, their account and the credit card used for the purchase is banned from making any further purchases, but. Duplicate charge.